CURRENT ESTIMATED DELIVERY TIMES (in-stock orders):
Zone 1 & 2 (WR, DY, B, WV, WS, GL) postcodes: approximately 3 – 5 working days
Zone 3 & 4: approximately 5 – 7 working days
Zone 5: approximately 7 – 10 working days
Based in Worcestershire, our standard delivery service covers a large area of England and Wales. Using our own vehicles we ensure a dedicated customer service continues throughout the lifespan of your order. Delivery charges are based on postcode zones, map shown below. It is possible to arrange delivery outside of these zones using specialist third party transport providers.
Our aim is to fulfil all orders as quickly as possible, with standard delivery time generally around a maximum of 7-10 working days; however, we will endeavour to arrange your delivery sooner, if at all possible. The timescales given are dependent on manufacturing production schedules, supply chain and whether your item is in stock and/or on backorder. At times of seasonal or unprecedented demand, delivery can extend beyond this. Custom orders will be discussed during your consultation.
Upon processing receipt of your order, and to keep delivery costs and environmental impacts to a minimum, our logistics team collate all orders daily, and produce an optimised scheduling plan. Any approximate delivery times provided should be used as a guide, and cannot be guaranteed due to situations that may also occur out of our control, such as traffic and incidents, vehicle defects, weather and weight distribution on the vehicle. Please note, concrete products, including post mix is not available to all delivery zones. Please contact customer services for any clarification.
Standard delivery service
- 3.5tonne flatbed crafter
- A single driver, non-pallet service
- Kerbside or driveway delivery
- Delivery time is dependent on your location, order levels and stock availability
- Based on a minimum order value of £50.00
- Now available on Saturdays to Zone 1 and Zone 2 customers (subject to additional charges and availability). This applies to the next available Saturday in our scheduling.
Please note, our drivers are only insured to drop off products to a kerb side or driveway and will generally not carry items into or onto your property. Drivers are not permitted to carry items to the rear of your property, through side access areas, or through garages. Heavy materials (any item over 25kgs) will require you to ensure an able-bodied person be present to help the driver off load. If this is not possible, we can arrange for two people to undertake this delivery, however, please note surcharges may apply.
It is not compulsory for you to be present during delivery; however, we may require written authorisation for deliveries in your absence. Deliveries made in your absence will be left in a safe and secure place wherever possible. The driver may take a photo as proof of evidence. If deliveries are arranged in your absence, the liability for the safety and security of products will be solely at your own risk.
You are very welcome to arrange collection of your order, free of charge, from our facility at Unit 6, Beech Drive, Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB.
Please contact customer services to arrange a suitable time as not all products are available for immediate collection due to stock holding and made to order. Our current hours for collection are Mon – Fri: 08:00 – 16:00 and Sat: 09:00 – 12:30.
Third Party Couriers ( & Expedited Delivery)
Due to demand for our products nationwide, it is possible to arrange delivery outside of our own zones, or expediated delivery through third party couriers.
As most of our products are large, bulky, and heavy, specialised palletised couriers must be used to ensure your order is are handled with care and attention. Please contact us for estimated fees.
For orders of hardware and accessories only, these may be despatched using well known carriers at typical P&P rates.
Standard Delivery Fees
Calculated at checkout. Current charges, subject to VAT are:
- Zone 1 – £10.00
- Zone 2 – £25.00
- Zone 3 – £35.00
- Zone 4 – £50.00
- Zone 5 – £75.00
- Zone 6 – Subject to third party courier fees. Contact us.
Where applicable, items that are suitable for postal services will be given as an option at checkout. For detailed postcode map, please view/download here.
How much does delivery cost? Cost is calculated at the checkout via your postcode. Any area outside of our normal delivery zones may be possible subject to third party carrier costs. Please call our customer service team to discuss your requirements.
Do you deliver on Saturdays? From June 2021 we are now able to offer a delivery service to customers in Zone 1 and Zone 2, subject to availability. Please note additional fees are applied for this service and are detailed as an additional option at checkout.
How soon will my order be delivered? Once your order has been it will be passed to our logistics team for planning. If you need your order delivered before a certain date, please feel free to contact us before ordering to see if this can be arranged. We aim to deliver as soon as possible, but can be up to 7-10 working days from the order being placed. Please note delivery times may be extended during weeks that contain Bank holidays, seasonal demand, or during the August and Christmas period when manufacturing supply chains close.
A product states back order, what does this mean? Not currently held in stock, but we have an order on with a supplier. We are able to accept back orders on some product ranges, however we are unable to confirm a date until the item has been received from the manufacturer or wholesaler. We are working very closely with the suppliers but delays are occurring and backordered items timeline do vary. Estimated timelines are shown on each product page.
Can I arrange for a quicker delivery? This may be possible through the use of specialist third party couriers at additional cost However, if your item is on back order or is subject to manufacturing production, this may delay despatch.
Where is my delivery? We have invested in new technology to aid communication and manage expectations. As soon as your order has been scheduled for delivery you will receive an email detailing date and timeframe. You will have access to a live tracking link with this information, with live ETA on the day.
How is delivery made? Delivery is kerbside, which means that we will leave your goods as close to the front of your property without them being on the pavement or road, for example a front lawn or driveway. We are unable to deliver to back gardens or inside homes.
When is delivery available? We aim deliver between 08:00 & 17:00 on weekdays, but many factors can change this. We currently do not deliver on Weekends or Bank Holidays.
Can orders be collected? Any order can be collected from our facility. Please see the collection information on this page. Please select collection at the checkout. You will be contacted and given a collection date/time.
Do I need to be there to receive a delivery? It is always best if someone is there to accept the order, although we completely understand our delivery schedule may not always be suitable. We will however be able, at your own risk, to deliver items to your property without the need to be there in person.
How will delivery be arranged? Following receipt of your order our sales team will contact you within three days of delivery day If we are unable to contact you or leave a message we will email you with the telephone number of our Customer Services team to contact us to arrange the delivery.
Will the driver assist me? During COVID, this is very limited. Our drivers will assist customers with safe and reasonable requests to offload materials at the point of delivery. However the recipient of the delivery is responsible for additional lifting once the delivery has been made, and for heavy and bulky items we would require additional support from the customer to complete the delivery if social distancing rules can be applied safely. The driver has the final decision on what is safe and reasonable and if he decides it is unsafe or unreasonable our delivery will revert to kerbside only.